Shipping policy
Welcome to Love At First Drop! This Shipping Policy outlines important information regarding the shipping and delivery of products purchased from our website. By placing an order with us, you agree to the terms outlined in this policy.
Order Processing Time
Orders are typically processed and shipped within 1-3 business days of receipt, excluding weekends and holidays. Please note that processing times may vary during peak seasons or promotional periods.
Shipping Methods and Carriers
We offer several shipping options for orders, including standard and fast shipping. Shipping charges for your order will be calculated and displayed at checkout. The shipping carrier used for your order may vary depending on the destination and selected shipping method. We utilize carriers such as CTT (Portuguese Postal Service) for shipments within Europe.
For International shipping your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Loveatfirstdrop is not responsible for these charges if they are applied and are your responsibility as the customer.
Delivery Timeframes
Delivery timeframes are calculated based on the shipping method selected and the destination address. During the checkout process, you will have the opportunity to view available shipping options and their respective rates and estimated delivery times.
Shipping Address Accuracy
It is your responsibility to ensure that the shipping address provided during checkout is accurate and complete. We are not liable for any delays or undelivered packages caused by incorrect or incomplete address information.
Extended Delays
Lost or Damaged Shipments
In the rare event that your order is lost or damaged during transit, please contact us immediately at loveatfirstdrop.nature@gmail.com. We will work with the shipping carrier to resolve the issue.
Contact Us
If you have any questions, concerns, or special requests regarding shipping, please don't hesitate to contact us at loveatfirstdrop.nature@gmail.com. Our customer service team is here to assist you and ensure a smooth shopping experience.